Question: How do I download, install and then use the software?
Answer: To Download: Click on the download link and choose the option "Save". Remember where you save it to. After the download is complete, browse to the folder where you saved it using either My Computer or Windows Explorer and double-click on it to start the installation process. After the installation has been completed, go to the Start Button and browse through Program Files to find it - double-click on it to start the program.

Question: When I start the program I receive a message that the software has expired. What's going on? And, Can my trial period be extended?
Answer: The trial version (which lasts 30 days) was only meant to be tried once. Alternatively, you may have your system date set incorrectly. If you had problems with a previous version or your trial period should not have expired, call us at (330) 793-9375 or email us at service@wadeinstruments.com and we may extend your trial period.

Question: How do I report a bug?
Answer: You can click this link to report a bug. Please be sure to include your email address so when can notify you upon correction and to help us keep track of your eligible discounts (for reporting the bug).  

Question: The Payment Remittance Info on the Totals Page doesn't reflect the info I've saved on Page 1... why?
Answer: You may have saved a file format that conflicts with the Company Info saved (accessible from the menu "Edit" and "Company Information"). Make sure that your company information is saved correctly or, conversely, make and save the changes to the Totals Page as a Format File. 

Question: When I use the the shortcut (CTRL + O) I can't find the file I'm looking for.
Answer: If the Frequent Terms List (or any other window) is open and has the focus (title bar is dark blue) it may possess the same short-cut. Return the focus to the current page by simply clicking on it and try the short-cut again.

Question: I can't see the Frequent Terms List. Where is it?
Answer: 800 x 600 is the minimum resolution allowed for correct display and at that resolution, the system fonts must be set to Normal (Small). Contact us for help in setting the screen font display. Alternatively, it may simply be minimized to the task bar below.

Question: I don't want the Frequent Terms List and the Calculator to show up when I start the program. Will the word and phrase auto-complete still work if I don't show the Frequent Terms?
Answer: No, the automatic word completion function will not work if the Frequent Terms List is not loaded. Alternatively, you can have the list loaded in the minimized state at start up. Look under "User Preferences".

Question: Can I change when and how a word is suggested with auto-complete?
Answer: Yes, under the "Options Menu", select "Change Auto Word Complete Start Position".

Question: How many words and Phrases can be added to the Frequent Terms List?
Answer: Up to 32,000 words and phrases can be added to the list.

Question: When I click and drag a phrase from the Frequent Terms List it drops a phrase I didn't choose... what happened?
Answer: After selecting a phrase, make sure that you drag it horizontally (in other words, do not go up or down within the list after selection).

Question: Can I move the text areas like I can the labels?
Answer: No. The text areas are set in fixed positions to ensure proper display and that the automatic calculation is done correctly.

Question: I'm a proficient typist and usually don't need to look at the screen as I type. How can I make sure that I don't exceed the limits of each text area without constantly checking?
Answer: There's no need to keep checking. Built into each of the largest of text areas on each page (excluding the very bottom text areas) is a function we call "Push". When you reach the end of the text area, the final word that exceeds the bounds of the area is placed on the next line automatically and the cursor runs to the correct position (ahead of that word).

Question: Why can't I change the font for the text areas like I can with the labels?
Answer: The font that was selected for the text areas (Tahoma) was chosen specifically for both its readability and text width characteristics. Each text area has fixed width properties and if the user exceeds those limits, the text area alerts the user by turning RED. If we were to allow the end user to change the font, these built in protective measures would become unreliable.

Question: Some of the labels on page 1 bleed through my logo when printed. How can I avoid that?
Answer: If you're trying to hide a label behind your logo or simply don't wish to use it, remove the words in the Caption Property. That will make it appear blank, thus it won't get printed.

Question: How do I select multiple labels for editing?
Answer: Double-Click on each label you wish to edit. When selected, the label will turn blue - when de-selected, the label will appear normal. After selecting, right click on any of the selected labels to bring up the label options.

Question: I don't need to use all 6 pages of the proposal. How do I use less and will the pages print the right page number?
Answer: The minimum number of pages that can be used is two (pages 1 and 6). The software automatically knows how many pages are being used once you save the document and will print the correct page number accordingly. All inner pages (2 through 5 - if left blank) are ignored when printed.

Question: I live in a country outside the United States. I know I change change all the labels to match my language, but will the automatic calculation function still work? And can I change the currency symbol to match ours?
Answer: The automatic calculation system is set up to our (U.S.) decimal system. 100 cents = 1 dollar. As long as you're currency ratio is the same (100:1), it will work. It will not work for any other ratio, i.e., 60:1. You can change the currency symbol under the menu item User Preferences. Note: If you need the calculation to work with a ratio other than 100:1, contact us. We may be able to adjust it for a small fee.

Question: When I print the proposal, the font looks different than it does in the software. What's wrong?
Answer: The printer you're trying to use may not support the font you've chosen for the labels. Try to use a different font. Note: this should only occur if you're using a printer on the network that's not set as the default printer for the software. In this case, you can set the target printer as the default from the menu item "Change Default Printer" under "Options".

Question: I made all kinds of changes to labels and saved them but now they're gone. What's wrong?
Answer: You may have saved only the file, not the format. All proposal files have the ability to save properties as well as text, just like format files. When you create a format, you must save it under "File Format" and "Save File Format". If this is the case and you put a lot of work in your project, contact us and we'll try to get it fixed for you.

Question: Every time I start the software, it doesn't start with the format I saved and I have to select and open the format from the list of saved formats. What's wrong?
Answer: When you open your format, save it as the default format under the menu item "File Format" and "Set this Format as Default".

Question: I saved a new format, but when I open it, it doesn't look right. What's happening?
Answer: Before you create a new format, you must select "Create New Format" under "File Format". Otherwise, one format may be mixed and mingled with another.

Question: Can I center the text in a text area?
Answer: You can, but the software wasn't designed as such. You can use the space bar to align the text towards center. To help in the alignment process, turn on the grid from under the menu item "Tools" and "Show Grid".

Question: I like the software, but I wish it had more predefined categories. Is that possible?
Answer: Yes. Most text areas can become category headings as well. Just type a category heading in a text area, make it bold, and save it as a format under "File Format" and "Save File Format".

Question: Is there a way to hide the labels that I'm not using?
Answer: Yes. You can either set the caption property to nothing or change the color of the label to match the color of your printed paper.

Question: I've created a 3 page document, but when I go to print Page 3 only, it comes up blank. What's wrong?
Answer: Page 6 is always the last page of the document. So if you created a 3 page document, Page 6 becomes Page 3. In this case, choose Page 6 under the Print Options and the page will print as Page 3.

Question: I receive a message stating that "a discrepancy occurred during calculation" when I went to save the file. What's wrong?
Answer: You probably have a page in the "Print Preview" mode. Change it to "Resume Editing" and it should save OK.

Question: My contract language contains several carriage returns (line feeds), but if I use them I don't have enough labels for all the language. Is there a workaround for this?
Answer: Unless your contract language is very short, don't use carriage returns. In the Contract Language Manager, utilize each line (don't leave any blank). Then export the language back into the document and move the labels (starting from the bottom) individually to give the appearance of carriage returns. Don't forget, you can also choose a smaller font.

Question: I minimized (or changed the size of) the Window and now the page is blank. What happened?
Answer: If you change the window size in the Print Preview mode, it will go blank... simply hit Resume Editing and everything will become visible again.

Still can't find the answer you're looking for? Contact us and we'll be glad to help.